Frequently Asked Questions
Terror Roulette is located at The Arboretum of South Barrington, 100 West Higgins Road, Suite J-40, South Barrington, IL 60010
No – Terror Roulette is an interactive haunted house sprawled across 15,000 sq ft. Unlike a typical haunted house, you must participate to survive.
Not at all. Terror Roulette is an interactive, theatrical horror experience where guests are challenged to face their fears in fun & innovative ways. Safety is our #1 priority and while you may think you are about to die, it’s all an illusion. As Eddie Sotto famously said, “Fear minus Death = Fun”
Terror Roulette is a fully immersive attraction. Visitors may be touched, guided, held back, set on a different path, or even removed from their group. Guests may not touch our society of slayers or any staff working within Terror Roulette. Any guests that cause a disruption, refuse to follow directions, or touch/assault our actors, will be escorted out of the attraction.
All guests have the opportunity to become a “Voyeur” when purchasing a ticket. This add-on signals to the actors you prefer to be a spectator rather than participant. The actors will respect your wishes.
The Arboretum of South Barrington has many eateries throughout the shopping center. While there will be no food or drink offered within Terror Roulette, guests are highly encouraged to arrive early or stay late to enjoy the multitude of options The Arboretum has to offer.
While there is no bathroom within the Terror Roulette facility itself, the Arboretum of South Barrington has public restrooms available. Signage on-site will direct you to the nearest restroom.
Your reservation time is your check-in time. We recommend arriving at The Arboretum early so you can find parking and enjoy the shops and eateries available to you prior to your terror experience.
The Dealer’s associates will be seeking & selecting individuals on behalf of the society members, ensuring each slayer receives their preferred victims.
We suggest guests wear closed-toe shoes that are comfortable and clothing that can get dirty. Heels are not recommended.
Parking will be located throughout the shopping center. Please look for signage upon your arrival.
Terror Roulette will run for select nights starting Thursday, September 29 – October 31.
Thursdays: 6:45 pm – 10:30 pm
Fridays: 6:45 pm-Midnight
Saturdays: 6:45 pm-Midnight
Sundays: 6:45 pm-10:30 pm
Yes, reservations are required for each visit. Guests with an Unlimited Masochist Season Pass: Select the date/time you would like to visit again and enter your email address in the promo code field. This will lower the ticket price to zero.
Late arrivals are not guaranteed an alternative time as it is subject to availability. We highly recommend guests arrive early and enjoy the many eateries available at The Arboretum prior to their reservation time. If a guest is late, the Terror Roulette team will do their best to move them to another time on the same night or rebook for a different evening.
Terror Roulette is recommended for guests 13 years old and up.
All sales are final for Terror Roulette. “Ticket Insurance” is available when you make your reservation.
Yes, but we would recommend manual wheelchairs over powered simply because of the winding pathways within the maze.
Strobe lights can be found throughout the attraction. Guests that may suffer from epilepsy & other visual light stimulation effects are advised to reach out to management prior to attending.
Backpacks, satchels, large bags, large purses, pets, any food or beverages, flashlights, laser pointers, firearms or other weapons are not permitted into our facility. Professional-grade cameras are not permitted without written consent (If it can’t fit in your pocket, it’s professional-grade).
Unfortunately, for security reasons, only employees at Terror Roulette may wear costumes and face paint.
Videography and Photography is ONLY permitted in the queue & exit areas. You will be informed when it is time to put away your cell phones. Professional-grade cameras of any kind are not permitted at the attraction (if it can’t fit in your pocket, it’s professional-grade).
We aim to make Terror Roulette accessible to everyone. While a couple rooms are not recommended for guests who are pregnant or have a medical condition, The Dealer has a path for you. Please call us at 585-483-7767 at least 48-hours in advance so we can discuss accommodations.
It is our goal to make Terror Roulette accessible for all who wish to attend. Please contact management (585-483-7767) at least 48-hours prior to visiting so that we can discuss accommodation options.
Terror Roulette uses fog, smoke and scent machines. If a guest finds the smoke, fog or odors too intense, they may use the “safe word” to exit the experience. Refunds are not given to guests who opt to end their experience early.
Yes. Emergency exits are placed throughout the attraction. In the unlikely event of an emergency, our performers and staff will guide you to the nearest exit.
A code word is provided to each victim (guest). Simply say Rabbit, Rabbit, Rabbit and you will be escorted out of the haunt. You will not receive a refund.
All persons are subject to screening for prohibited items using walk-through or hand-held metal detectors prior to entering the facility. Large bags, backpacks, satchels, and large purses are not permitted. No outside food or beverage are permitted. Any item that a guest presents that security deems unsafe or inappropriate will not be permitted inside the facility.
No. Terror Roulette is a cashless event.
On-site box office staff are not available outside of normal operating hours. The box office can be reached directly by calling 585-483-7767 or emailing tickets@terrorroulette.com
